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Privacy Policy

Privacy Policy

GDPR COMPLIANT PRIVACY POLICY

This Privacy Policy was last revised on November 1, 2019.

 

INTRODUCTION       

EFT Clinic (also referred to as “we”, “us” or “our”) understands that you are aware of and care about your personal privacy interests, and we take that seriously. We will fully comply with all applicable data protection and consumer legislation from time to time in place. This Privacy Policy describes EFT Clinic’s policies and practices regarding its collection and use of your Personal Information, and which rights you have regarding them. EFT Clinic is the data controller for the Personal Information being processed by on https://emotionallyfocusedtherapyclinic.co.uk/

 

CATEGORIES OF PERSONAL DATA

The following categories of personal data are processed when using our services:  Name, e-mail, telephone number, etc.

 

PURPOSE

We use your information in order to:

  • For statistical or survey purposes to improve this website and its services to you.
  • Enable you find services and information quickly.
  • Ensure that you don’t have to add information more than once, this makes the website easier for you to navigate through’

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the General Data Protection Regulation (GDPR).

 

COOKIES

This Website uses cookies to monitor browsing preferences. A cookie is a computer file containing information about a user that is sent to the central computer with each request.  The server uses this information to customize data sent back to the user and to log the user’s requests. If you do allow cookies to be used, the following personal information may be stored by us:

 

  • Date and time of visits.
  • Pages viewed.
  • Time spent at our Website.
  • Websites visited before and after our Website.
  • Your IP address.

IP address is a number used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

ENFORCEMENT

If for any reason you believe that EFT Clinic has not complied with this privacy policy, please notify us by email, and we will do our best to determine and correct the problem promptly. Be certain that the words Privacy Policy are in the Subject line.

 

LEGITIMATE INTEREST

EFT Clinic will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on EFT Clinic or the site (b) protect and defend the rights or property of EFT Clinic and its family of Websites, and (c) act in urgent circumstances to protect the personal safety of users of EFT Clinic its Websites, or the public.

 

 

DATA STORAGE AND RETENTION

Your personal data is stored and processed for as long as it is necessary, after that it will be deleted. Note that we might process your personal data for an extended period of time if it is necessary in order to comply with a legal obligation.

 

DATA SUBJECT RIGHTS

By virtue of the General Data Protection Regulation (GDPR) our website users have, with certain statutory exceptions, multiple rights with regard to EFT Clinic’s processing of personal data. Users have:

(1) the right to request access to their personal data and to find out how they are processed;

(2) the right to correct or complete incorrect or incomplete information;

(3) the right to delete personal data for data processed illegally where the lawful basis is consent;

(4) the right to restrict personal data processing;

(5) the right to transfer personal data in electronic format (data portability);

(6) the right to object to personal data processing based on the legitimate interest of EFT Clinic.

Users have the right at any time to withdraw consent previously given regarding EFT Clinic’s processing of users’ personal data.

 

AGREEMENT AND LITIGATION

By using EFT Clinic website and our services you agree to the terms and conditions contained in this Privacy Policy and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use EFT Clinic website. You agree that any dispute over privacy or the terms contained in this Privacy Policy, or any other agreement we have with you, will be governed by the laws of England, Northern Ireland, Scotland and Wales. You also agree to arbitrate such disputes in London and to abide by any limitation on damages contained in any agreement we may have with you.

 

 

DATA BREACH

EFT Clinic has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

However, in the event of unforeseeable circumstances leading to data breach, you will be informed of such data breach within 72 hours of identifying the breach.

 

CHANGES AND UPDATES TO THE PRIVACY POLICY

As our services may change from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy at https://emotionallyfocusedtherapyclinic.co.uk/. We may e-mail periodic reminders of our notices and terms and conditions and will e-mail users of material changes hereto, but you should check our site frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this site.

CONTACT DETAILS, COMPLAINTS AND QUESTIONS

If you have any questions regarding our Privacy Policy you can contact us through our contact form.

 

EFT Clinic Limited

33 Cavendish Sq

London W1G 0PW

TERMS OF USE

This Terms of Use was last modified on November 1, 2019.

Terms

These terms of use (“terms”) are a legal agreement between “the user” or “the website visitor” (referred to herein as “you” or “your”) and EFT CLINIC. By the use of the Website you agree that you have read, understood, accept and agree to be bound by these terms. If you do not agree to these terms, do not access or otherwise use the website.

 

Privacy Policy

You are advised to read our privacy policy regarding our user data collection, it will help you better understand our practices. Please click on the link to our privacy policy.

 

The Website

EFT Clinic is a private service Clinic which provides psychotherapy and counseling to individuals, couples and families, and also psychosexual therapy to couples and individuals. Our therapists use primarily Emotionally Focused Therapy approach integrating other therapeutic modalities where necessary and appropriate, responding to the needs of the clients.

 

User Information

In providing us your information on this website, you warrant that:

  1. The Personal Information which you provide is true, complete and accurate in all respects;
  2. We will be duly notified upon any changes to the Personal Information by contacting us by e-mail and/or updating your Personal Information; and
  3. You agree not to use a false name, a name that you are not authorised to use or to impersonate any other person or entity.

With the information provided by you on this website, you are solely responsible for maintaining the confidentiality of your private information.

 

Basic Terms

You may use the Services only if you are not a person legally barred from receiving services. You may use the Website only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.

 

The Services that the Website provides are always evolving and the form and nature of the Services that the Website provides may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing any and all services utilized in any manner whatsoever with the Website (collectively the “Services” or any features within the Services) to the benefit of you or to users generally and may not be able to provide you with prior notice.

 

Privacy

Any information that you provide to the Website is subject to our Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information for storage, processing and use by the Website, as necessary. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages.

 

Passwords

If needed, we encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account and with other accounts that you may connect to your EFT Clinic account (such as your email). The Website cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

 

Links to Third Party Site

These links will let you leave EFT Clinic. The linked sites are not under the control of EFT Clinic and EFT Clinic is not responsible for the contents of any linked site or any link contained in any linked site, or any changes or update to such sites. EFT Clinic is not responsible for any webcasting or any other form of transmission received from such linked site. EFT Clinic is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by EFT Clinic of the site.

 

Prohibited Activities

In addition to the other restrictions outlined in these Terms, you agree that you will not:

 

  • Use the Services in any manner that could damage, disable, overburden, or impair the functioning of the Services in any manner;
  • Compromise the security of the Services;
  • Use any automated means or interface not provided by the website to access the Services or to extract data;
  • Reverse engineer any aspect of the Services;
  • Attempt to access features of the Services that you are not authorized to access;
  • Develop any third-party website(s) that interacts with Content or the Services without EFT Clinic’s prior written consent; and
  • Use the Services for any illegal or unauthorized purpose.

 

Unauthorized use of this website in such way that affects the website negatively will give rise to a claim in damages and/or be a criminal offence by such user.

 

Payment Policy

For payments on the website we accept payment through PayPal.

User represents and warrants that payment information supplied is true, correct and complete and (ii) charges incurred by the User will be honoured by User’s financial institution and (iii) User shall pay charges incurred by the User at the amounts in effect at the time incurred, including all applicable taxes. User shall be responsible for all charges incurred through the use of User’s password. User agrees to keep his or her sensitive user information such as password confidential and to notify EFT Clinic within 24 hours of any breach of this Agreement or unauthorized use of the password. EFT Clinic does not protect User from unauthorized use of User’s password.

 

 

Disclaimers and Limitations of Liability

Please read this section carefully since it limits the liability of EFT Clinic Website and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited.

 

The Services are Available “AS-IS”

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services is provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, EFT CLINIC DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

 

EFT Clinic make no warranty and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from EFT Clinic or through the Services, will create any warranty not expressly made herein.

 

Links

The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by EFT Clinic of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

 

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EFT CLINIC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

 

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EFT CLINIC EXCEED THE AMOUNT YOU PAID THE WEBSITE, IF ANY, FOR THE SERVICES GIVING RISE TO THE CLAIM.

 

THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT EFT CLINIC HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

 

Age Declaration       

By using this website, you hereby affirm that you are 18 years of age or above.

 

General Terms

Waiver and Severability

The failure of the Website to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

 

Assignment

We may assign these Terms and rights or delegate our obligations hereunder without your consent.  All provisions contained in these Terms shall extend to and be binding upon you and our successors and assigns. You may not assign these Terms to another person or entity.

 

Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of England, Northern Ireland, Scotland and Wales without regard to conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the federal or state courts located in London, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

 

Entire Agreement

These Terms and our Privacy Policy are the entire and exclusive agreement between EFT Clinic

and you regarding the Services (excluding any services for which you have a separate agreement with the Website that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between the Website and you regarding the Services.

 

We may revise these Terms from time to time.  If the revision, in our sole discretion, is material we will notify you via email and / or through the Services.  If you do not wish to be bound by any such revisions to the Terms, you must end these Terms.  By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

 

Contact

If you have questions regarding our Terms please contact us.

 

EFT Clinic Limited

33 Cavendish Sq

London W1G 0PW

Gulya Diyarova
M.Sc. Tavistock, PGDip Relate Institute,
Psychosexual and relationship therapist,
ICEEFT Certified Emotionally Focused couple therapist and supervisor, UKCP, Accred. COSRT, Reg. MBACP, ICEEFT

 

+44 7710 605933

[email protected]

www.emotionallyfocusedtherapylondon.co.uk

______________________________________________________________________________________

General Data Protection Regulation and Privacy Statement

The General Data Protection Regulation (GDPR) is concerned with personal information that I collect, store, and share. As the Data Controller for purposes of the Data Protection I am registered with ICO (Information Commissioners Office, www.ico.org.uk) for safekeeping of this information.

 

Please read this document prior to starting your therapy. Please, e-mail the signed document to [email protected] before your first session, or alternatively bring it signed with you to the 1st session, to indicate that you agree with the Policy.

 

We collect your data through your direct enquiries via contact forms on our website www.emotionallyfocusedtherapylondon.co.uk, our e-mail [email protected], phone calls, text messages.

 

Personal Information collected

Name | gender (or preferred identity) | age | relationships & progeny | occupation | address | telephone (permission to message) | e-mail | GP details | counselling history | medical conditions relevant to counselling | prescribed medication | difficulties.

 

The information, along with brief factual anonymised session notes, will be used to carry out my professional and contractual obligations during out therapeutic or supervisory relationship.

 

How the information is stored

All the information is kept secure, private and confidential.

The data on paper is kept in a locked filing cabinet.

Your phone number may be kept in my mobile phone which is passcode protected.

Email address and correspondence will be stored in my email account by nature of you contacting me and is also password-protected.

Website: none of your personal information is stored on my website, other than to momentarily collect & send it to my e-mail account for the purposes of our initial contact.

In case of contacting me via my website, your information is emailed to me by WebHealer (http://www.webhealer.net) who manage my website. When the email has been delivered to me it will be deleted from WebHealer systems.

 

In case of recording your therapy sessions for my sole professional use and development, and/or supervision and/or training purposes, an explicit permission will be sought from you before recording. Recordings are stored in the same confidential and safe manner on a separate password-protected hard-drive. They will be completely and irrevocably erased when they are no longer needed for the purpose/s consented to beforehand.

 

How your personal information is processed/shared

It is very unlikely that your data will be shared, except there is a legal or ethical duty to disclose in order to comply with any legal obligation (e.g. terrorism alerts, money laundering, where there is reason to believe that someone, especially a child, is at risk of harm, or that there is a danger of harm to yourself or others, or if notes are subpoenaed by court). I will seek your permission where possible and practical unless the law may require that I share your personal information without your knowledge. Your data will never be sold on or used unethically.

We do not collect or store any credit card details on our website or our system and have no access to cardholder information entered by you during payments via bank transfer.

Our website includes social media features, such as Facebook and LinkedIn, which may collect your information, such as IP address or which page you are visiting, and also may set up cookies. All these features are hosted and managed by a relevant third party and governed by their policies and not ours.

 

Supervision

According to Code of Practice and Ethics of professional organisations I am accredited by and/or registered with (UKCP, COSRT, BACP, ICEEFT), I seek regular consultations with a supervisor/consultant who is bound by the same privacy, data protection and confidentiality policy. In order to protect your privacy, my consultant will not know you personally nor professionally. I will refer to you by your first name and some information relevant to the therapeutic process.

 

In exceptional circumstances your name and contact details will be shared with my named agent and supervisor, so that you will be contacted on the event of my death/incapacity, should you still be in therapy with me.

 

Your personal data and brief session notes will be kept for minimum of 6 years at the request of most insurance companies after which time it will be destroyed.

 

Your Rights

You have the right to ask to amend or change any incorrect information about you, or refuse/withdraw your consent to using your personal data for the purposes mentioned above.

You have the right to make a Subject Access Request to your data, that is you have the right to request access to personal data held by me about you. Requests should be in writing and specific as to the exact information required. I will have one month to respond to a request. In some cases, if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of progress. Such requests can be refused but there must be a justifiable basis to do so. Small administration fee may apply depending on the nature and complexity of the request.

You have the right to request your personal information to be erased (unless it is the information that I have a legal obligation to retain and/or whilst it is needed for my competent practice).

You have the right to data portability which means you have the right to transfer your data to another source or provider (unless there is a legal obligation to retain and/or whilst it is needed for my competent practice).

The right to restrict processing of data.
The right to be informed about arrangements for processing, handing and storing data

From time to time I will audit the personal information which is held, where it came from and how it is stored or managed. This complies with the GDPR’s accountability principle.

 

This document is signed & dated by both client/s and therapist to confirm our agreement

 

Client (printed)  …………………………………………………….

Signed  …………………………………………   Dated ……………………

Client (printed)  …………………………………………………….

Signed  …………………………………………   Dated ……………………

Therapist (printed) …………………………………………………

Signed  …………………………………………   Dated ……………………

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